Terms and Conditions




The terms and conditions below govern the sale of goods from Woodway UK ("the Company") to you ("the Customer").

1. Price and Ordering

·         No Contract shall come into existence until the Customer’s order (however given) is accepted by the earliest of:
a) the Company’s written acceptance
b) delivery of the Goods or Services, or
c) the date of issue of the Company’s invoice

·         In the case of a change of price, the Company will always contact the Customer first to ensure that the price is acceptable.

·         If the product is no longer available the Company will seek to offer the Customer a suitable alternative.

Delivery and Title

·         Unless otherwise and previously agreed in writing (on each occasion) between the Company and the Customer, acceptance by the Customer of goods which have been ordered shall occur upon delivery, or attempted delivery, to the Buyer.

·         If the Customer fails to take delivery, the Company is entitled to consider the order cancelled and charge a re-stock fee, or if agreed in writing the Customer may redeliver, but is entitled to charge a re-delivery fee.

·         Any date of delivery given by the Company to the Customer shall be an estimate date only and while the Customer will endeavour to comply with such date the Company shall not be responsible for late delivery.

·         Without prejudice to the generality of the foregoing the Seller shall not be liable for late delivery or failure to deliver through any cause which is beyond the reasonable control of the

·         All delivery dates are estimates only and the Company will not be held liable for any delay in delivery of the goods howsoever caused.

·         Title to the goods will only pass to the Customer on receipt of payment in full of the price of the goods including all relevant taxes and delivery costs. The Company reserves the right to repossess goods in the Customer's possession if payment is not made in full.

Back Orders

·         If the goods the Customer is ordering are not in stock, the Company will back order the goods for the Customer and quote an estimated delivery date or offer a suitable alternative.

Tax Charges

·         All orders will have 20% VAT added.


·         The Customer can request return of goods by contacting the Company via telephone or email (sales@woodwayuk.com).

·         The Customer will bear the cost of returning the goods to the Company unless the goods are being returned because they are incorrect or defective, in which case the Company will reimburse the cost of the return (a receipt may be required).

·         On receipt of the goods by the Company the Customer will receive a credit, exchange or refund to the total value of goods returned subject to the goods being returned in an unspoilt, saleable condition.


·         Any defect in the quality, quantity and condition of the goods should be notified by the Customer to the Company

·         The Company will inspect the goods returned and if the defect is identified, the Customer will be given the option of replacement at no additional cost or a full refund of the price of the goods. The Company will have no further liability to the Customer.

·         The Company will inspect the goods returned and if no defect is identified the goods will be returned to the Customer at the Customer's cost.

·         The Company under no circumstances will be liable to the Customer for any loss of profits, additional costs, indirect or consequential loss or damage arising out of any defect in goods supplied. The Company's liability will be restricted to the value of goods returned found to be defective on inspection. This does not affect your statutory rights as a consumer or the Company's liability to the Customer for fraudulent misrepresentation or for death or injury resulting from the Company's negligence.

Privacy Policy

·         The Company does not disclose the Customers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

·         We use cookies on the Woodway website to track user activity on the site and to enable various types of functionality. The Customer can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If the Customer turns off cookies, the Customer will be unable to place orders or benefit from the other features that use cookies.

·         There are two types of cookie you may encounter when using this website:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies internet tools which we are using to enhance our site, for example LinkedIn or Twitter have their own cookies, which are controlled by them.

Please note that if you do choose to share content from the Woodway website through any social media providers that we don’t control the setting of these cookies and we recommend that you check the provider’s website for further information.

Returns Policy

·         The Customer's rights to return goods are protected under the EU Distance Selling Directive.

Force Majeure

·         The Company shall have no liability to the Customer for any failure or delay in supply or delivery or for any damage or defect to the goods supplied or delivered caused by any event or circumstance beyond the Company's reasonable control.


·         The validity, legality or enforceability of any part of these terms and conditions will be unaffected by the invalidity, illegality or unenforceability of any individual part of these term and conditions.

·         The terms and conditions shall be governed by and interpreted in accordance with English Law.

Information Security Statement

·         Information security at Bunzl is governed by our Global Information Security Policy. We have a multi-layered approach to network and email security from firewalls, servers through to workstation protection and work with best of breed security partners, and vendors, who provide us with the necessary knowledge, tools and technology to support our multi-layered security and network architecture.

·         We have implemented a blend of controls using people, processes and technologies from industry leading suppliers. We actively monitor these controls to ensure their effectiveness and to highlight deficiencies and highlight improvements.

·         Patching is undertaken routinely and we have a dedicated security team responsible for infrastructure and applications. We conduct weekly antivirus scanning of servers and workstations and regular penetration tests and security audits.

·         Our systems are hosted by a secure Tier 3/4 data centre provider and are backed up and tested regularly. Our data retention policy requires us to securely store backups for a minimum of 7 years Business continuity plans exist in each of our businesses.

·         Access to our systems is a role based model using least privileged principles, all users are provided with unique access ID’s and passwords that are changed regularly. We monitor and routinely check access control lists for accuracy and appropriateness.

·         We take the security our customer data very seriously, it is never shared with any 3rd parties and only used appropriately.

For more information, contact us.

Registered in England No 62537, York House, 45 Seymour Street, London, W1H 7JT, UK. VAT Number GB286 014266 Woodway UK is a trading division of Bunzl Retail and Healthcare Supplies Limited